![]() if we can get faxes to be delivered there again. If they have to migrate away from RC Phone, we can use browser profiles to setup a fax only profile logged into the Call Queue account. If a fax was sitting there - it needed attention. If you handled a fax, you downloaded then deleted the fax from the queue. ![]() Sending Fax Notifications via email to a shared email box would work - but their email provider doesn't support shared mailboxes and they used the Fax Queue in the RC Phone app as a sort of 'handled/not handled' tracker. Welcome to the home of the RingCentral Support Community - where customers and developers come to ask and answer questions, and seek and find help from experts. But how can we keep their functionality (directing faxes to multiple people) I saw multiple feature requests for this but no real direction. call queue - RingCentral Community Forums. I know RC Phone is going away, so that may be why. Full name Business phone number Work email Company name Number of employees Get a quote By clicking the button above, you consent to receiving calls and emails from RingCentral. They don't show up in the Call Queue account. Now the first person in the Call Queue list gets the faxes. So we set the fax destination explicitly to the main Call Queue extension. We checked the settings, and faxes direct to the Company Default Fax Recipient, which is the IVR which directs to the main Call Queue extension. With this routing system, the customer won’t have to deal with agents who aren’t. For example, Spanish-speaking customers are sent to agents that can speak Spanish. But suddenly, all faxes started routing to the Super Admin. Skill-based routing (or skill-based distribution) is a call routing strategy where customers are assigned to agents with the most relevant skills for handling their concerns. However, you can create a call queue by using the extension API. Click the 'New Call Queue' button to start creating a new one. Then they login to their personal RC accounts in the desktop RingCentral App. Typically, to create a call queue extension, an administrator would login to your RingCentral account at Online Account Portal, choose the 'Phone System' tab then go under the Group (s) option. They have a handful of employees who login with the RC Phone app to the Call Queue account to manage the fax queue. Have a client that directs their incoming faxes to their main Call Queue.
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